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Job summary

Main area
Urgent Care
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
364-A-9289
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
Basildon Mental Health Unit
Town
Basildon
Salary
£24,937 - £26,598 per annum plus 5% High Cost Allowance
Salary period
Yearly
Closing
05/09/2025 23:59

Employer heading

Essex Partnership University NHS Foundation Trust logo

Administration Assistant - Crisis Response Service

Band 3

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk. 

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive. 

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years. 

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.  

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

An exciting opportunity has arisen to join us as an Administration Assistant to work within the fast pace Crisis Response Service (CRS) offering a community response to those experiencing a mental health crisis. This is a busy, varied position supporting clinical staff within an admin capacity.

Main duties of the job

We are looking for experienced candidates with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook.  You will be given full training on the various systems that we use.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you. 

  • Receive supervision and support to help you fulfil your potential.
  • Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
  • If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  • We run recognition awards to recognise staff's hard work and dedication.

Benefits

  • 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
  • Excellent pension of up to14.5% of your pensionable pay.
  • Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
  • £8K relocation package if you move to Essex to join us
  • Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

  • Flexible working: available from day one for most roles.
  • Job share: Applications for job shares are welcomed.

 

Detailed job description and main responsibilities

You will provide general office administration to the multi-disciplinary team.  You will also be required to handle incoming and outgoing telephone calls to consultants, doctors and clinical staff in a polite and efficient manner.  Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers.   Due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Person specification

Education/Qualifications

Essential criteria
  • Computer literate with proven Microsoft Office skills
  • Keyboard skills
Desirable criteria
  • English GCSE or equivalent

Knowledge and Understanding

Essential criteria
  • Demonstrates an understanding of confidentiality issues
  • An understanding of the roles of multi-professional team members
  • Understanding of health and safety issues

Skills/Experience

Essential criteria
  • Good interpersonal skills
  • Ability to communicate clearly
  • Good oral communication skills based on fluency of the English language
  • Good literacy and numeracy skills
  • Punctuality
  • Demonstrates an eye for detail

Other Qualities

Essential criteria
  • Flexible and adaptable

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tendai Madare
Job title
Matron
Email address
[email protected]
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