Job overview

We are looking for an enthusiastic team player to join our friendly, professional and extremely busy Customer Services Department.

This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with a very varied queries and urgent/emergency calls. 

As a Customer Services Operator you would be expected to ensure that our patient experience follows the Trust values, supporting and respecting our patients/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in all circumstances during their shift.

Working in autonomy and supported by the MSE Head of Customer Services and and the Senior Supervisor, the Customer Services Operator will provide an excellent level of service within a department that operates 24 hours a day, 365 days a year. The successful candidate will work a varied shift pattern within these hours including weekends, public holidays and Christmas. 

A shift pattern will be supplied after a successful training period

Main duties of the job

Providing a responsive service while acting as the first point of contact for the Trust telephone calls in respect of emergency, GP referrals, external and internal calls.

To answer the internal emergency phones in a prompt, calm and clear manner, relaying the message and activating the appropriate emergency team in accordance with set operational departmental procedures, repeating the exact message received in a calm and precise manner.

This vacancy will be for the Basildon Site, however there may be exceptional circumstances that you may have to cover another site.

You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role. Punctuality and adherence to the department code of conduct are essential but most importantly be willing to learn all roles with flexibility to cover our departments for sickness or annual leave.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.