Job summary
- Main area
- Bank Catering
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working
- Job ref
- Bank PSA
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £12.21 Per Hour
- Salary period
- Hourly
- Closing
- 28/02/2026 23:59
Employer heading
Bank Patient Service Assistant
NHS AfC: Band 2
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
• As a Patient Services Assistant you will be responsible for working with the ward/dept. team to develop and maintain the patient environment by:
• The day-to-day upkeep of the cleanliness in specific area as set out in the cleaning schedule.
• These areas may include ward areas, clinical areas, hospital corridors and associated areas across the Basildon & Thurrock Hospital sites.
• Providing a helpful and courteous beverage and meal service to meet the needs of the patients and all service users within the unit.
Main duties of the job
MAIN DUTIES & RESPONSIBILITIES
Patient Services Assistant
• Assist patients with menu selection, taking into account medical/ dietary/cultural and/or religious/ choices, ensuring appropriate meals are ordered.
• To check that correct orders, including special diets, are received on the meal trolley.
• Work closely with the ward staff/ housekeeper/ hostess to ensure that all patients’ dietary needs are met
• Undertake preparation and presentation of meals and distribute out to patients accordingly
• Clear trays
• Report any problems to the Nurse in Charge.
• Liaise fully with the Catering Department and Nurse in Charge to facilitate seamless catering service at ward level.
To be familiar with and observe the Catering Department’s “Codes of Practice” Policy Manual.
• Attend training courses and meetings as required
• Adhere to the Food Safety (General Food Hygiene) Regulations 1995.
• To report all environmental issues to the Estates Helpdesk and complete the 1234 Book at ward level.
Working for our organisation
Mid and South Essex NHS Foundation Trust is now one of the largest Trust in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon, and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing, and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Detailed job description and main responsibilities
Please refer to Job Description for full details of the position.
For any further information please contact the team.
Person specification
Qualifications
Essential criteria
- Basic/Good literacy and numeracy skills
- Good standard of general education i.e. GCSE/NVQ level 2 or equivalent level
- Customer care skills
- Ability to communicate using good verbal and written English Willingness/aptitude to undertake training
Knowledge
Essential criteria
- Knowledge of various cleaning tasks and the ability to perform manual cleaning tasks.
- An understanding of the importance of health and safety
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bank Recruitment
- Job title
- Bank Recruitment
- Email address
- [email protected]
- Telephone number
- 0300 443 0160
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