Job overview

The primary role of the digital field engineer is to provide 2^nd/3^rd line support services to end users relating to end user compute devices (PC’s, Laptops, Mobile Phones, printers etc), core infrastructure (networking, UPS’s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA’s.

As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team.

Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc.

Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental improvement plans and processes

Main duties of the job

·       To develop an in-depth knowledge of all local and national IT systems, hardware, software and telephony systems. To support all customers across both organisations.

·       As part of a specialist team be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.

·       A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA’s. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods.

·       This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.