Job overview

Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached.

We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment center's.

We are looking for a candidate who has excellent people skills.

The perfect candidate will  join our large, busy and friendly Radiology Admin Team.

The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.

This role will be cover the Basildon Hospital site, which include Orsett Hospital, Brentwood Community Hospital and St Andrews Billericay.

The Ideal candidate will have these desired skills and attributes, but training will also be given;

Experience in working in a patient / customer facing role.
Excellent telephone manner.
Attention to detail.
Work accurately and calmly under pressure.
High level of computer literacy.
To be able to multi-task.
Excellent timekeeping.
Flexibility to cover colleague absence
Flexibility to change days / hours if needed.

Please note that this vacancy may close early due to number of applications.

Main duties of the job

The Job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am - 6pm, 12pm-8pm, all shifts will be on a Rota.

The role will cover different reception areas and a call center within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites. they are;

Main X-Ray department
Ultrasound Department
CTC Reception
Courtyard MRI and CT
Maternity Ultrasound reception
Orsett X-ray Department
St. Andrews Centre, Billericay
Brentwood Community Hospital, X-ray Department , and Thurrock Community Diagnostic Center, Grays

This Role will be based at Basildon Hospital, but you may at times required to cross site cover at one of our other Sites – Southend or Broomfield Hospital.

The main duties of this role will include Reception work - checking in and out patients, dealing with patient queries, and booking appointments. 

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

 We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust