Job overview

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Referral and Communication Team is based at Basildon Centre; St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon

Main duties of the job

Answer the telephone confidentially to patient queries

Check and update patient demographic records on PAS

Use EPR for checking appointments

Use e-RS for cancelling and rebooking appointments

Book interpreters as required in a timely manner

Ensure messages are accurately passed on to relevant personnel in a timely manner

Have a good understanding of the 18-week pathway

Sort and disseminate daily post accurately

Ensure referral letters are saved and recorded within the Trusts electronic system

Undertaking the photocopying, scanning, emailing patient documents/information as required by the team

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.