Job vacancy: Booking Clerk - Outpatients Call Centre, Mid and South Essex NHS Foundation Trust, Basildon

Job summary

Main area: Outpatients
Grade: Band 3
Contract: Fixed term: 6 months (From start date)
Hours: Full time - 37.5 hours per week (9am-5pm)
Job ref: 390-COR-BA-0631

Employer: Mid and South Essex NHS Foundation Trust
Employer type: NHS
Site: Basildon
Town: Basildon
Salary: £24,937 Per Annum (Pro Rata for Part Time) + Fringe Allowance 5%
Salary period: Yearly
Closing: 07/11/2025 23:59

Booking Clerk - Outpatients Call Centre

Band 3

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Detailed job description and main responsibilities

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

● Working in an innovative outpatient booking team

● Learn core administrative and booking team skills

● Learn digital skills and the opportunity to use new technology

● Look after the population of Essex

● Work with a fun team who focus on team wellbeing and support for your development

● Opportunity to shape the future MSE Outpatient experience and service

● Hybrid working opportunities** while keeping connected to your team

We are looking for someone who:

● Is passionate about patient experience

● Enjoys interacting with patients

● Confident at reading and responding to emails and has basic IT skills

● Is accurate and methodical when following set processes

● Has good organisational skills

● Good stakeholder management

● Enjoys working as a team working and collaboration

● Confident with holding phone conversations with members of the public

● Strong customer service skills

For full details please refer to the attached job description and person specification.

**Please be aware that this role is site-based, with hybrid working opportunities available once you are fully competent (up to 2 days per week working from home)

We reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, we are unable to provide Visa Sponsorship for this role.

Person specification

Qualifications

Essential criteria

GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential criteria

Demonstrable experience in customer / patient focused role
Experience of working in a busy, pressurised customer focussed environment

Desirable criteria

NHS experience
Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential criteria

Computer literate - able to use Microsoft Packages effectively
Good written communication skills demonstrated through application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.