Job overview

We are looking for a organised self-starter to provide efficient administration and secretarial duties within our Respiratory Department at Basildon Hospital. 

If you're a people person this role could be the right fit for you as you'll be the main contact for our Respiratory patients.

You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives and visitors, resolving queries as appropriate.

So if you are sociable, dynamic and pride yourself on your communication skills, we'd like to hear from you today.

Main duties of the job

Your role will involve co-ordinating, monitoring and initiating appropriate changes within administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smooth and in accordance with targets and agreed timescales and utilising computerised tracking systems to locate case notes and investigation results.

You will be liaising with teams outside of the speciality e.g. GP’s where appropriate to ensure a seamless patient journey and monitoring work lists for Choose and Book to monitor Consultant workflow and escalate to Operational Managers if and where necessary.

As a Patient Pathway Co-Ordinator you will navigate patients through their care pathway, from point of referral to treatment, using hospital IT systems to find information on the patient pathway, including PAS systems, endoscopy systems, medical records, histology reporting systems etc

Your general administrate duties will include courteously and efficiently receive telephone enquiries from patients, carers and external agencies in relation to hospital admissions, receiving and processing incoming correspondence, paper and electronic, ensuring it reaches the appropriate place with the required deadlines and maintain an accurate and up to date filing system (manual and electronic), ensuring accuracy of patient case notes.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.