An exciting opportunity has arisen for a motivated and organised Junior Service Manager to join the Vascular Surgery team within the CTC, Cardiology and Vascular Division at Mid and South Essex NHS Foundation Trust.

Working closely with the Assistant Service Manager and wider multidisciplinary team, the postholder will support the effective day-to-day operational management of the service. This will include monitoring and maximising the use of outpatient and theatre capacity, supporting effective booking processes, validating patient tracking lists and waiting lists, maintaining accurate data and contributing to the delivery of local and national performance standards.

The role will also provide day-to-day leadership and line management for administrative staff, ensuring workloads, leave, sickness, appraisals, training and performance are managed consistently. The postholder will act as a point of escalation for operational issues, support patient and service enquiries and work collaboratively with clinical, administrative and corporate colleagues to resolve problems promptly.

This is a varied and developmental role offering the opportunity to lead defined projects, contribute to service improvements and support improvements in patient access, pathway efficiency and experience. The successful candidate will have strong organisational, communication and analytical skills, a high level of accuracy and the ability to manage competing priorities in a busy  environment.

The Junior Service Manager will support the Assistant Service Manager with the day-to-day operational management of Vascular Surgery, helping to maintain safe, effective and patient-focused services.

The postholder will monitor and maximise outpatient clinic and theatre utilisation, support effective booking processes and help minimise avoidable cancellations. They will regularly validate patient tracking lists, waiting lists, appointment outcomes and treatment dates, ensuring information is accurate and updated promptly on Trust systems. They will produce and present performance reports, identify areas of concern and support the delivery of local and national standards.

The role includes line management of administrative staff, including allocating workloads, coordinating leave and cover, monitoring sickness, completing appraisals and supporting training, development and performance.

The postholder will act as a point of escalation for day-to-day operational issues, resolving matters promptly or escalating them to senior managers as appropriate. They will liaise closely with patients, clinical teams and internal and external partners, support responses to concerns and complaints, and contribute to incident reviews, audits, financial efficiencies and service improvement projects across the Vascular service

Communication Skills

Knowledge and Experience

Qualifications