Job summary
- Main area
- Womens and Childrens
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Part time - 35.25 hours per week (Monday - Friday)
- Job ref
- 390-WAC-BA-6982
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £32,073 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 18/06/2026 23:59
Employer heading
Junior Service Manager
Band 5
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Our Obstetric and Gynaecology is looking for a hard working enthusiastic and organised full time Team Leader to work as part of the Administration Team.
Your role will involve monitoring performance to ensure O&G capacity is maximised to ensure all services within the Trust are meeting KPI's and involve staff management across the Site where appropriate.
You should identify shortfalls in the service such as recruitment and closely manage performance across the services, working with the operational team to deliver the service reviewing demand and capacity to support the strategic direction on going.
Main duties of the job
You will be responsible for the day to day management of the Administration Teams and reception staff across the Basildon Site ensuring that the department provides an efficient and professional service to the Trust, Health Community and external users.
You will also ensure the effective management of waiting times, ensuring services are delivered efficiently and effectively, meeting the national waiting time targets including Cancer, RTT and Surveillance targets and that staff provide high quality customer service to all our patients and visitors.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Can you demonstrate initiative and a willingness to learn? Then we want to hear from you.
Please see the attached JD for further detials.
Person specification
Knowledge and Experience
Essential criteria
- Understanding of patient priorities and performance targets
- Thorough knowledge of healthcare administrative systems and processes
- Previous administration and people management experience
- Experience of and skills in using a full range of IT/Patient data systems including: Microsoft Office; Outlook; Word; Excel, EPR/EMR
- Up to date knowledge and understanding of key access targets e.g. DMO1, 2ww Cancer Target and 18 weeks Referral To Treatment.
- Ability and evidence to manage difficult people and situations
Communication Skills
Essential criteria
- Excellent written and oral communication skills
- Ability to manage own workload and conflicting priorities
Personal and People Developmen
Essential criteria
- Ability to mentor, coach and support direct reporting staff
- Ability to interact with many different levels of staff i.e consultants, doctors, admin staff
- Evidence excellent interpersonal skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- vanessa Evans-Green
- Job title
- Service Manager - Women's and Children's Services
- Email address
- [email protected]
- Telephone number
- 07796141443
List jobs with Mid and South Essex NHS Foundation Trust in Administrative Services or all sectors






.png)
