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Job summary

Main area
Womens and Childrens
Grade
Band 5
Contract
Permanent
Hours
Part time - 35.25 hours per week (Monday - Friday)
Job ref
390-WAC-BA-6982
Employer
Mid and South Essex NHS Foundation Trust
Employer type
NHS
Site
Basildon
Town
Basildon
Salary
£32,073 Per Annum (Pro Rata for Part Time)
Salary period
Yearly
Closing
18/06/2026 23:59

Employer heading

Mid and South Essex NHS Foundation Trust logo

Junior Service Manager

Band 5

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

 

Job overview

Our Obstetric and Gynaecology is looking for a hard working enthusiastic and organised full time Team Leader to work as part of the Administration Team.

Your role will involve monitoring performance to ensure O&G  capacity is maximised to ensure all services within the Trust are meeting KPI's and involve staff management across the Site where appropriate.

You should identify shortfalls in the service such as recruitment and closely manage performance across the services, working with the operational team to deliver the service reviewing demand and capacity to support the strategic direction on going. 

Main duties of the job

You will be responsible for the day to day management of the Administration Teams and  reception staff across the Basildon Site ensuring that the department provides an efficient and professional service to the Trust, Health Community and external users.

You will also ensure the effective management of  waiting times, ensuring services are delivered efficiently and effectively, meeting the national waiting time targets including Cancer, RTT and Surveillance targets and that staff provide high quality customer service to all our patients and visitors.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

 

 We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

Can you demonstrate initiative and a willingness to learn? Then we want to hear from you.

Please see the attached JD for further detials.

Person specification

Knowledge and Experience

Essential criteria
  • Understanding of patient priorities and performance targets
  • Thorough knowledge of healthcare administrative systems and processes
  • Previous administration and people management experience
  • Experience of and skills in using a full range of IT/Patient data systems including: Microsoft Office; Outlook; Word; Excel, EPR/EMR
  • Up to date knowledge and understanding of key access targets e.g. DMO1, 2ww Cancer Target and 18 weeks Referral To Treatment.
  • Ability and evidence to manage difficult people and situations

Communication Skills

Essential criteria
  • Excellent written and oral communication skills
  • Ability to manage own workload and conflicting priorities

Personal and People Developmen

Essential criteria
  • Ability to mentor, coach and support direct reporting staff
  • Ability to interact with many different levels of staff i.e consultants, doctors, admin staff
  • Evidence excellent interpersonal skills

Employer certification / accreditation badges

Trust IDNHS Employers Diversity and Inclusion PartnersApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold Awardhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall Silver 2022Disability confident employerNHS Rainbow badgeNHS Pastoral CareNHS 75th Birthday

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
vanessa Evans-Green
Job title
Service Manager - Women's and Children's Services
Email address
[email protected]
Telephone number
07796141443
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