Job summary
- Main area
- n/a
- Grade
- Band 2
- Contract
- Fixed term: 12 months (As this is maternity cover, this will have a fixed end date of 13th December 2027)
- Hours
- Part time - 18.75 hours per week
- Job ref
- 390-CTC-BA-1922
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- CTC Outpatients, CTC, Basildon Hospital
- Town
- Basildon
- Salary
- £25,272 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 03/11/2026 23:59
Employer heading
(**) Patient Pathway Assistant / Reception - CTC Outpatients
Band 2
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Work to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.
Support the Teams in providing administrative support including receptionist duties to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.
Support the CTC Outpatient Team, clinical team and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target.
Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times
Please note we cannot sponsor this role
Main duties of the job
In your role you will be the first point of contact to action any queries for patients and staff.
- Use EPR to book patients in for clinic attendance
- Use EPR to book follow up appointments
- Understand the 18-week Pathway
- Dealing with patient queries on the telephones
- Scanning and filing of paperwork
- To be flexible in day-to-day admin duties.
Your role will involve supporting the delivery of administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilise computerised tracking systems to locate case notes and investigation results.
For your role you will need to demonstrate high levels of customer care and be an ambassador for customer care within the trust, act as the communication hub for the clinical team and support the Patient Pathway Co-ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. – for some roles – i.e. roles for band 2 to 4, inclusive.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent
Skills and Experience
Essential criteria
- Highly accurate keyboard skills
- Strong written communication skills
Desirable criteria
- Previous experience of working within an NHS environment
- Previous experience as receptionist
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alex Lowry
- Job title
- Junior SUM
- Email address
- [email protected]
- Telephone number
- 0300 443 4232
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