Job overview

We are looking for a candidate who is committed to high quality performance, dynamic, can work in faced paced environment with excellent ability to prioritise and to be able to remain calm in a demanding and changeable situation.

The successful candidate will be enthusiastic, highly  motivated and organised to provide an outstanding service. You will need to be confident working within a team in a fast paced environment, have excellent communication skills, IT skills and be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately performing your role, delivering a high quality service in a confident and courteous way to service users.

This post requires proven experience delivering  high quality service, working within administrative environment, using multiple IT systems, managing data, preferable NHS experience but not essential.

Main duties of the job

• Reception duties,  welcoming visitors,  answering  phones, deal with enquiries.
• Daily input data inc ward admission & discharge databases & ensuring patients' documents are updated with appointments etc, book transport, ensure transfer & discharge letters are escalated.
• Request appointments, procedures & results.
• Provide cover for other team members on the community wards.
• Complete audits.
• Ensure documentation of patient's valuables on admission.
• Scan, email & photocopy any info as requested and collate & prepare as required.
• Maintain stationery stocks.
• Capture staff hours on e-rostering.
• Check staffing levels & escalate any shortages.  In liaison with Nurse in Charge, request agency staff.
• Check & send agency timesheets to the finance dept. 
• Handle donations & ensure they are receipted.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.