Job overview

Medical Secretary Administrator

Are you looking for a rewarding administrative role within the NHS, where your work makes a real difference to patient care? We have an exciting opportunity to join our Medical Secretarial Service at Broomfield Hospital as part of a friendly and supportive team.

This role offers the chance to develop your administrative skills within a busy healthcare environment, providing essential support to clinical teams and helping ensure a high-quality service for patients. Whether you already have administration experience or are looking to build your career, full training and mentoring can be provided to help you succeed.

As well as working alongside great colleagues, you'll benefit from a generous annual leave entitlement, an excellent NHS pension scheme, and access to a wide range of staff support services covering areas such as childcare, health and well-being, fitness and mental health. We also offer flexible working arrangements where possible, alongside employee benefits including the Cycle to Work scheme and discounted travel options.

If you are organised, motivated, have excellent communication skills and enjoy working as part of a team, we'd love to hear from you. Join us and play an important role in supporting the delivery of outstanding patient care.

Main duties of the job

Provide comprehensive administrative support to the clinical team, undertaking a range of duties including filing, scanning, correspondence management, form completion and maintaining accurate patient records.

Support patient pathways by tracking patient progress, monitoring appointments and ensuring relevant information is updated and available in a timely manner.

Process incoming and outgoing post, distribute correspondence appropriately and assist with the preparation and sending of patient letters.

Retrieve and manage telephone messages, responding to enquiries promptly and escalating issues where necessary.

Maintain and update spreadsheets, databases and other administrative systems, ensuring information is accurate, complete and up to date.

Collate diagnostic results and ensure relevant documentation is available to support clinical decision-making and patient care.

Contact patients by telephone as required to confirm appointments, provide information and support the smooth coordination of services.

Provide secretarial and clerical support to the wider team, contributing to the efficient and effective delivery of patient-centred care.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.