Job summary
- Main area
- Audiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 26 hours per week
- Job ref
- 390-HC-SUR-BR-8927
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Broomfield
- Town
- Chelmsford
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 21/10/2026 23:59
Employer heading
(**) Audiology Technical Officer
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Are you passionate about patient care? Is your superpower communication?
An exciting opportunity has arisen in the Audiology Department of Broomfield Hospital, for an enthusiastic and well-motivated, person to join the Mid and South Essex NHS Foundation Trust Audiology service. The post is part time (26 hours per week)
The successful candidate will support the Audiology service by performing hearing aid repairs, stock control and answering patient's enquiries.
We are a super friendly team that will support you in our busy but fun working environment. You will be expected to work across three sites, Broomfield Braintree Community Hospital and St Peters Hospital (Maldon), so a willingness to travel is essential.
Main duties of the job
As a member of the Audiology Team, assist qualified Audiology staff in delivering a caring and effective, patient focused service in keeping with the aims, objectives, and standards of the Trust
To provide hearing aid repairs, advice, and guidance in daily repair clinics
Assist with the maintenance of a safe care environment including preparing and clearing rooms and equipment with reference to infection control and safe working environment for patients, visitors, and staff
Information is handled and exchanged with care, accuracy, and sensitivity, always maintaining patient confidentiality
Effective communication is maintained within the team and between other care teams, patients, relatives, and visitors
Working for our organisation
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
OVERVIEW OF RESPONSIBILITIES
The Assistant Audiologist (once competencies have been met) would be expected to perform without direct supervision:
Take aural impressions, fit and modify ear moulds
Routine follow up checks and advise on environmental aids
Repairs to hearing aids
Re instruction / counselling with respect to hearing aids
Referrals to other agencies – Hearing Therapy, RNID, RAD, Social Services and Hearing Help Essex
Home visits for the above techniques
Remote clinics for the above techniques
Clerical duties as required
Annual Stock check
SPECIFIC RESPONSIBILITIES
Undertakes all aspects of analogue and digital hearing aid repairs for both adults and children
Instructing and advising patients on the use and care of hearing aids
Checking patients ears for wax, infections, or any other abnormalities
Taking impressions of patient’s ears (for over 5 years of age)
Fitting and modifying earmoulds
Assisting the Audiologists when testing young children
Despatching and receipting of ear moulds
To do home visits for the above techniques when the patient is house bound
Attend outreach clinic
Refer patients to other agencies (R.A.D, Hearing Help Essex)
ADMINISTRATIVE
Cross referencing of referrals, checking/ amending/updating demographics on Lorenzo and Auditbase systems
Dealing with the enquires from the departments Audiology email account
Booking, cancelling or rearranging patient appointments on Lorenzo and Auditbase system
Liaising with health clinics to supply batteries to the local population
Scanning and photocopying as required
Opening and distributing the post
Using the Auditbase stock module to book in ear moulds
Ensure detailed and accurate patient records and reports are kept
Ensure appropriate other professional received relevant information and reports
Maintaining stock levels including ordering, unpacking, checking delivery notes, completion of paperwork and putting stock away
GENERAL DUTIES
Ability to work effectively without direct supervision
Ability to work calmly and methodically when under pressure from a busy and varied workload
Demonstrate an understating of the importance of confidentiality in dealing with patient detail and work in a confidential manner
Ability to carry out duties of the post with due regard the Trusts policy on equal opportunities
Person specification
Education & Qualifications
Essential criteria
- Literacy and numeracy to a secondary school standard
- IT Keyboard skills
Desirable criteria
- Ability to use Auditbase
- Use of Microsoft Office applications
Knowledge & Experience
Essential criteria
- Previous office / healthcare experience
- Experience within a customer service setting
Desirable criteria
- Previous NHS clerical experience
- Knowledge of electronic patient records application
- Experience of hearing aid support and repair
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sharon Stern
- Job title
- Audiology Manager
- Email address
- [email protected]
- Telephone number
- 01245 513540
- Additional information
-
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