Job summary
- Main area
- Cardiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 390-NR-CTC-BR-1916
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Cardiac Centre
- Town
- Chelmsford
- Salary
- £25,272 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 17/11/2026
Employer heading
(**) Cardiac Centre Receptionist
Band 2
Regarding your application please be aware :-
We need your application to be in your FULL NAME as per your ID and any Professional Registration to be able to check these.
As per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. for the role.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Job overview
We have an exciting opportunity to join the Cardiac Department as a Receptionist, working full-time (37.5 hours per week). The successful candidate will provide a professional and welcoming reception service, acting as a key point of contact for patients, visitors and staff.
The role involves carrying out a full range of reception and administrative duties, supporting the smooth day-to-day operation of the department. The postholder will work closely with a multidisciplinary team, demonstrating excellent communication, organisational skills and a commitment to delivering high-quality patient care and customer service.
Main duties of the job
Support the delivery of a high-quality outpatient service by monitoring clinic standards, ensuring data quality, excellent customer service and patient confidentiality. The role is responsible for responding to patient enquiries, concerns and complaints, resolving issues where appropriate and escalating when necessary.
The postholder will promote a safe environment for patients and staff, identifying and reporting risks in line with Trust policy. They will ensure equitable access to appointments regardless of referral route and work within Trust RTT, diagnostic and cancer access standards to support timely patient care and performance targets.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person specification
Experience
Essential criteria
- Working in a customer care environment
- Experience in a receptionist role or call centre agent, ideally in an NHS Trust
Desirable criteria
- Working experience within the NHS
- Working knowledge of the Patient Administration System Lorenzo and Tomcat
Skills
Essential criteria
- Effective written communication and interpersonal skills
Qualifications
Essential criteria
- GCSE level or equivalent standard of education.
- Basic IT literacy – working with Word, Excel and Outlook
Desirable criteria
- ECDL
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Colton
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 03004438812
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