Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Fixed term: 12 months (From Start Date)
- Hours
- Full time
- Part time
- Job ref
- 390-BR-DOM-1269-C
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Broomfield
- Town
- Chelmsford
- Salary
- £25,760 Per Annum (Pro rata For Part Time)
- Salary period
- Yearly
- Closing
- 28/04/2026 23:59
Employer heading
Receptionist/Administrator - Emergency Department
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk.
This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department.
Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.
This position is varied from day to day, the main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.
You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.
Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00) lates (14:30-22-00, 16:00-00:00) and nights (22:00-07:00).
Main duties of the job
To provide a comprehensive, flexible & efficient administrative support service as part of rotational shift patterns for the Emergency Department.
Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.
Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person specification
Qualifications
Essential criteria
- Minimum 4 GSCE’s or equivalent including English language
Desirable criteria
- Customer Care Training
Knowledge & Experience
Essential criteria
- Computer literate and ability to acquire an advanced working knowledge of the specialist departmental IT system
- Able to Demonstrate experience in a health care or similar customer care environment
Desirable criteria
- Knowledge and experience using computerised Patient Administration System (Lorenzo)
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kerry Yates
- Job title
- Reception Supervisor
- Email address
- [email protected]
- Telephone number
- 01245 362000
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