Job overview

As the Endoscopy Receptionist your role as the primary point of contact and support for patients and their families within the Endoscopy unit, providing a welcoming and professional reception, to ensure a comfortable and positive experience. Manage telephone enquiries from patients and internal departments with efficiency and courtesy. Support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation. Accurately utilise the hospital’s computerised patient information system and assist in data collection and reporting, as required.

The post holder will be expected to work independently to manage their own workload in line with service requirements and local policies. You will be an important member of the Endoscopy Administrative team with valued opinions that will be shared and discussed.

Main duties of the job

The post holder will work closely with the Junior Service Manager and Endoscopy Administration Team to co-ordinate and improve patient experience within the unit.  You will build close working relationships with Medical, Nursing and Administrative members across MSE and have an opportunity to create change.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.