Job summary
- Main area
- Medical Education
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 7.5 hours per week (Monday)
- Job ref
- 390-COR-BR-5989-A
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Broomfield
- Town
- Chelmsford
- Salary
- £25,760 Per Annum Pro Rata for Part Time
- Salary period
- Yearly
- Closing
- 04/05/2026 23:59
Employer heading
Receptionist and Support Technician
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in Medical Education Unit at Broomfield Hospital.
You will have a confident manner in both face to face and telephonic communication with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.
Please note this is apart time role for one day per week (fixed as Monday).
This role may close early due to number of applications
No VISA sponsorship available for this role
Main duties of the job
• act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
• provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
• liaise with key external organisations to ensure the smooth running of study days and other important events
• assist with signing-in and refreshments at events, ensuring any catering requests are distributed accordingly
• ensure any messages are passed to the appropriate person promptly
SUPPORT TECHNICIAN
Provide assistance to support an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times:
• reporting of problems and undertaking basic maintenance such as replacing microphones, batteries etc
• work with internal and external customers to determine their needs for audio visual support during their event
• support with the set-up of audio-visual equipment for training sessions and meetings
• configure equipment to ensure that the equipment meets the demands of the job
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For full details about this role, please see attached job description.
We look forward to your application.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or Equivalent
Knowledge & Experience
Essential criteria
- Technical experience of computers
- Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc.…)
- Able to provide a high standard of customer service
Desirable criteria
- Previous experience and knowledge of operating video conferencing and audio-visual equipment
Communication Skills
Essential criteria
- Ability to communicate with people face to face, via email and over the telephone to a high standard
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Uzma Syed
- Job title
- Medical Education Manager
- Email address
- [email protected]
- Telephone number
- 0300 44 36536
- Additional information
Jennifer Mock
Deputy Medical Education Manager
0300 44 33366
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