Job summary
- Main area
- Outpatients - Plastics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 390-COR-BR-0481
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Broomfield
- Town
- Chelmsford
- Salary
- £24,937 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 23/06/2025 23:59
Employer heading
Booking Clerk - Plastics Outpatients
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Make a Difference Every Day as an Outpatients Booking Clerk
Are you passionate about delivering outstanding patient care and being a vital part of someone’s healthcare journey? As an Outpatients Booking Clerk at Mid and South Essex NHS Foundation Trust, you’ll be one of the first friendly voices or faces our patients encounter — helping them feel informed, supported, and at ease.
In this essential role, you’ll handle patient queries with confidence and compassion, provide reassurance when it’s needed most, and ensure appointments and clinics are managed smoothly and efficiently. You'll use our booking systems to update and amend appointments while adhering to Trust policies and upholding the values we stand for.
If you're a strong communicator with a keen eye for detail, and you thrive in a fast-paced, patient-focused environment — we want to hear from you!
Main duties of the job
Ensure targets are met with future appointments booked in receipt of referral
Ensure that the 18 week rule is monitored when appointments are rescheduled
Up-to-date knowledge of clinics and their protocols / templates for accurate booking
Cancel and/or restructure clinics, make template changes and ensure all are fully utilised
Understand the triage process within e-RS and enable bookings to Community or Secondary Care providers
Prioritise workload and escalate any relevant issues effectively
Report any lack in capacity that could cause the Trust to fail to meet National Targets
To Liaise with external providers regularly
Sensitively explain when appointments have been cancelled or changed and negotiate a new booking with patients
Deal with patient complaints / challenging conversations when necessary
Cashing up of clinics - – updating the relevant system with the outcomes of an appointment
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Please note that this post is based at Broomfield in Chelmsford until January 2026. There will then be the requirement for you to be based in St Martins Square offices in Basildon from January 2026.
Person specification
Qualifications
Essential criteria
- English, Maths qualifications
- A Level or NVQ 3 qualification or equivalent experience
Experience
Essential criteria
- Experience working in a customer/patient focused environment
Desirable criteria
- NHS experience
Knowledge
Essential criteria
- Good understanding of EPR, e-RS and PAS
- Understanding of the 18- week RTT legislation
- Understanding of Clinical pathways
- Awareness of The Data Protection Act & Computer Misuse Act
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Maile Hatt
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 0300 44 43843
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