Job overview

An exciting opportunity has arisen within the Paediatric Outpatient Department at Broomfield Hospital to provide an effective and efficient reception service. We are looking for a hard-working and forward-thinking individual who is capable of prioritising workloads to ensure a smooth day-to-day running of the reception area.

You will be required to have a flexible attitude to work.  The ideal candidate will have previous reception or administrative experience in a fast-paced environment and will be able to demonstrate an ability to prioritise their workload whilst remaining calm and professional.

Main duties of the job

• To provide an efficient reception and administrative service in Paediatric Outpatients Department

• Opening of the reception area in the morning and ensuring a safe environment for patients.

• Using the Lorenzo to book patients into clinic and record their clinic outcomes. 

• To pick up any missing outcomes from the day before and adding them to Lorenzo

• Deal with emails from the Multidisciplinary Team and action any requests.

• Preparing clinic lists and clinic forms for the following days patients who are due to be seen in clinic.

• Giving appropriate information on clinic running/routine to families.

• Preparation of temporary case notes for nursing staff to undertake nurse assessment process.

• Contribute to the conclusion of the clinic session by:
  Collecting/documenting outcome of each patient episode.
  Adhering to the “checkout process” in line with the Paediatric Outpatient operational system.

• Prompt transfer of all request forms to relevant departments.

• All patient related administration duties including booking follow-up patients who have face to face/telephone appointments and recording subsequent outcomes.

• Closing the reception desk at the end of the day, locking away any confidential information and ensuring the waiting area is left tidy for the next day’s patient’s arrivals.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.