Job summary
- Main area
- Wheelchair service
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Full and Part time vacancies available)
- Job ref
- 828-PROVIDE3507
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- Wren House
- Town
- Chelmsford
- Salary
- £24,625 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 09/05/2025 23:59
Employer heading
Administrator Wheelchair services
Band 3
Job overview
The Wheelchair Service provides wheelchairs, buggies pressure cushions and special seating to the residents of Mid Essex, adults and children who meet the criteria of the service. This role forms part of the administration team supporting the delivery of the service. The successful candidate will be required to operate to a high standard and manage their own workload with minimal supervision, organise and prioritise their workload on a daily basis. The successful candidate should possess detailed knowledge of Microsoft Office (including Word, PowerPoint, Excel and Outlook) and be able to work confidentially and professionally at all times.
Main duties of the job
- To provide comprehensive administrative support to the multi-disciplinary team to ensure delivery of a high quality service.
- To use wheelchair service data bases & System One to maintain client information.
- To be responsible for monitoring and updating patient pathway ensuring 18 week waits are a priority.
- To administrate processes to ensure equipment delivery in a timely way, reporting delays to clinical and management team.
- Ensure equipment is ordered in a timely way and monitor progress of orders with a view to ensuring client’s needs are met.
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Detailed job description and main responsibilities
- To provide comprehensive administrative support to the multi-disciplinary team to ensure delivery of a high quality service.
- To use wheelchair service data bases & System One to maintain client information.
- To be responsible for monitoring and updating patient pathway ensuring 18 week waits are a priority.
- To administrate processes to ensure equipment delivery in a timely way, reporting delays to clinical and management team.
- Ensure equipment is ordered in a timely way and monitor progress of orders with a view to ensuring client’s needs are met.
Person specification
Essential
Essential criteria
- Demonstrable success in administration procedures
- Experience of Microsoft programmes
- Demonstrable knowledge of a range of Provide services and how best to access them.
- NVQ level 3 or relevant experience
Desirable criteria
- An understanding and knowledge of the main health issues affecting the local population.
- SystmOne experience
Customer care experience
Essential criteria
- Excellent communications skills, verbal and written.
- Able to work under pressure and in target driven environment
- NVQ level 3 GCSE english or equivelent experience
• NVQ level 3, GCSE AS and A level or equivalent level of knowledge
Essential criteria
- Excellent communications skills, verbal and written.
- Experience of Microsoft programmes
- • NVQ level 3, GCSE AS and A level or equivalent level of knowledge
- Evidence of ability to work unsupervised
QUALIFICATIONS & EDUCATION
Essential criteria
- • NVQ level 3, GCSE AS and A level or equivalent level of knowledge
- • Able to demonstrate a good level of English language and grammar
- • Keyboard skills
Desirable criteria
- WORK RELATED KNOWLEDGE & EXPERIENCE • Experience of Microsoft Office programmes • Experience of meeting administration • Experience of working within a team and providing support to more than one person.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Imelda Doherty
- Job title
- Service lead
- Email address
- [email protected]
- Telephone number
- 07580911261
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