Job summary
- Main area
- Wheelchairs
- Grade
- NHS AfC: Band 2
- Contract
- 2 years (2 years fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 828-PROVIDE3197-A
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- Wren House
- Town
- Chelmsford
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 08/07/2025 23:59
Employer heading
Co-Ordinator/Technical Assistant- Wheelchair Service
NHS AfC: Band 2
Job overview
This role sits within our wheelchair service, you will be dealing with incoming and outgoing calls throughout the day (internal and external) to and from patients, other employees, managers and members of the public. You will assist wheelchair service team members in clinical area with technical wheelchair related tasks. You will build on core skills and improve understanding and skill set through supervision by the team.
This position is open to care leavers.
Main duties of the job
· Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically.
· To provide an excellent service as the first point of contact with the service for patients, GP’s and other members of the public
· To provide administrative support and assistance to a team. To ensure telephone queries are dealt with promptly and efficiently, relay messages to staff accurately via electronic and direct methods
· Duties will include dealing with ad hoc patient queries.
· Updating and maintaining of databases and use of IT systems, including SystmOne
· Working as an effective member of the team to deliver the service Participate and assist in evaluation and feedback.
· To work on any other projects or other work in the department as requested by the team leader/manager.
· Work with members of the team to ensure stock levels are maintained this may include travel to our approved repairer.
· Assist technician, engineer in the performance of simple repair and fitting of equipment.
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed job description and main responsibilities
· Attend clinics and act as support to clinical team.
· Any other tasks as required that are commensurate with the role
· Ability to plan, prioritise and when necessary re-prioritise own workload to ensure agreed timescales are achieved.
· Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary.
· To contribute to the delivery of a caring service focused on recognising, understanding and meeting the individual needs of the service user.
· To present a calm, efficient and friendly manner on the telephone and respond to anxious, angry or abusive people appropriately.
· To keep patients informed if there are delays.
· Be aware of the requirements for confidentiality of patient’s information and follow correct procedures.
· To participate in performance development with manager and agree training and development priorities
· To attend all mandatory training as required.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent or equivalent work experience as detailed below or willing to work towards
Desirable criteria
- NVQ Level 3
Experience
Essential criteria
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
Desirable criteria
- Previous work experience related to role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Imelda Doherty
- Job title
- Service Manager
- Email address
- imelda.doherty@nhs.net
- Telephone number
- 07580911261
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