Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 432-HR142-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Clacton Community Diagnostic Centre
- Town
- Clacton
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Receptionist - Community Diagnostic Centre
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
We have an exciting opportunity for an enthusiastic individual, to join our Community Diagnostic Centre at Clacton Hospital as a Receptionist.
We are looking for an experienced receptionist to join the service to work as part of a team providing an efficient and effective reception service to patients and visitors attending the Community Diagnostic Centre.
You will be confident in dealing with issues of confidentiality and able to provide a high level of customer care, ensuring patients details are accurately recorded and the relevant documentation generated to support safe patient care. You will have good interpersonal skills, excellent verbal and non-verbal communication skills and be able to work under pressure.
You will be instrumental in creating a good ‘first impression’ of both the Trust and the Department with opportunities to be involved in enhancing the service.
The post is varied and interesting and if you enjoy involvement with the general public and healthcare professionals this is the post for you.
This post is full time with shift work, and may include 08:00 - 20:00 shifts and some weekend working.
Main duties of the job
- Deliver a high quality, approachable and helpful reception service for all patients and visitors
- Ensure that all patients are registered efficiently and accurately, both on the SystmOne and Careflow systems as required
- Flexible to provide cover for annual leave, bank holidays and sickness absences.
- Check CPIS and access the child protection system when requested by medical staff.
- Collect and record personal information from patients/relatives on arrival in the department in an appropriate and confidential manner. At times this may be a challenging task, given that patients/relatives may arrive in a distressed or shocked state. You will take responsibility for alerting the nursing staff immediately in the case of patients needing immediate urgent assessment, Identify, communicate and act on changes to patient’s condition and interpret the significance of data observed and recorded.
- Generate computerised cards, labels and electronic wrist bands for each patient when registering a patient.
- Show ability to respond quickly and efficiently to unexpected patient’s needs.
- Ensure all documents are scanned in a timely manner
- During periods of computer down time, to ensure all relevant data is recorded manually, and entered on to the computer at the earliest opportunity. Report computer problems to the on-call engineer.
- To collect extra data for projects/research as requested by medical and management staff
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- GCSE grade 5/C or equivalent in English and Maths
Desirable criteria
- NVQ level 2 in administration/secretarial or equivalent
- AMSPAR
- Medical terminology
Experience
Essential criteria
- Excellent IT and Computer Literacy Skills
- Able to work under Pressure and as part of a Team
- Excellent Communication Skills, verbal and non-verbal
- Excellent Conflict Resolution skills
Desirable criteria
- Reception/Ward Clerk experience in Primary Care or Hospital based setting
Knowledge
Essential criteria
- Understanding of GDPR and Confidentiality
- Knowledge of Microsoft and other computer packages and computer literate
Desirable criteria
- Knowledge and understanding of NHS 5 year plan and the introduction and use of CDC’s and the patient profile
- Knowledge of SystmOne and Careflow and other NHS computer systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie King
- Job title
- Assistant General Manager
- Email address
- [email protected]
- Telephone number
- 07549420032
If you have problems applying, contact
- Address
-
Colchester General Hospital
- Telephone
- 07789651269
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