Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 432-HR483-26
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester
- Town
- Colchester
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 12/07/2026 23:59
Employer heading
Operational Coordinator - Women's Services
NHS AfC: Band 5
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Are you an organised, proactive problem-solver who thrives in a fast-paced healthcare environment? Do you want a role where your work genuinely makes a difference to women every single day?
We’re looking for an Operational Coordinator to join our Gynaecology and Maternity Services at Colchester Hospital. This is a fantastic opportunity to play a key operational role within a supportive, multidisciplinary service at the heart of patient care.
As an Operational Coordinator, you’ll be central to the smooth and safe running of our Gynaecology and Maternity services. Working closely with clinical teams, managers, and support services, you’ll help coordinate day-to-day operations, manage patient flow, and respond effectively to the changing demands of a busy service.
You’ll be a calm, confident presence who can prioritise, communicate clearly, and keep services running efficiently — even when things get busy.
Main duties of the job
Coordinating daily operational activity across Gynaecology and Maternity services including managing a large team of administrators.
Supporting patient flow, capacity management, and escalation processes
Liaising with midwives, clinicians, ward teams, and corporate services
Monitoring staffing levels and supporting safe workforce deployment
Using data and systems to support effective decision-making
Contributing to service improvement and quality initiatives
What we’re looking for
Experience in an operational, administrative, or coordination role (NHS or healthcare experience desirable)
Strong organisational and time-management skills
Excellent communication and interpersonal skills
Ability to remain calm under pressure and adapt to change
Confidence working with data, systems, and multiple stakeholders
A genuine commitment to delivering high-quality patient care
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- • Management/Business/Administration degree or proven management experience at equivalent level.
- • Leadership courses/ qualification or commitment to work towards
Desirable criteria
- • Prince 2 or project management course
Experience
Essential criteria
- • Previous experience of managing staff.
- • Proven ability to achieve objectives.
- • Working to short time scales and meeting deadlines.
- • Working in a multidisciplinary environment.
- • Dealing with patients and handling difficult situations.
Desirable criteria
- • Previous experience of managing staff within the NHS.
- • Previous medical secretary experience.
Knowledge
Essential criteria
- • Wider knowledge of DOH and NHS
- • Knowledge of performance management
- • Knowledge and expertise in all Microsoft applications.
Desirable criteria
- • NHS IT systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Simpson
- Job title
- Service manager
- Email address
- [email protected]
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