Job vacancy: Patient Safety and Experience Coordinator, East Suffolk and North Essex NHS Foundation Trust, Colchester and Ipswich

Job summary

Main area: Governance
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 432-HR180-25

Employer: East Suffolk and North Essex NHS Foundation Trust
Employer type: NHS
Site: Colchester and Ipswich Hospitals
Town: Colchester and Ipswich
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 26/05/2025 23:59

Patient Safety and Experience Coordinator

NHS AfC: Band 5

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria

Education to A-Level or equivalent with experience of working in the NHS in a Governance role

Desirable criteria

Educated to degree level in governance / risk
Clinical qualification / experience

Knowledge / Experience

Essential criteria

Proven knowledge and experience of clinical care within the NHS or healthcare setting; understanding the hospital as a whole.
Relevant training or experience of incident investigation, patient safety and risk management
Experience of working with multidisciplinary teams
Success in working collaboratively across professions, services and organisational boundaries
Ability to work independently and process highly complex information quickly in order to identify risk and priorities for the Trust
Demonstrate ability to undertake analysis and to write clear and concise reports on progress and nature of serious clinical incident investigations
Understanding of how to promote a culture of patient safety improvement.
Familiarity and experience of using IT programmes. A working knowledge of Word, Excel and PowerPoint

Desirable criteria

Working knowledge of Databases, Datix, Word, excel
Experience of being involved in an incident/complaint where improvements have been made
Experience of facilitating training sessions & presentations
Clinical expertise and experience.

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.