Job summary
- Main area
- Therapy
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 364-B-136-A
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- St Margaret's Hospital
- Town
- Epping
- Salary
- £28,392 - £31,157 per annum, + 5% High Cost Allowance
- Salary period
- Yearly
- Closing
- 05/08/2026 23:59
Employer heading
Therapy Assistant
Band 4
Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
An exciting opportunity has arisen for a motivated Band 4 Therapy Assistant to support Community Services, with a key focus on triage and clinical support functions. You will work closely with the multidisciplinary team to ensure efficient patient pathways and high-quality care delivery.
Key Responsibilities
- Support triage processes across community services
- Contact referrers to gather additional clinical information, clarify referrals, and support appropriate prioritisation
- Assist in the screening and processing of referrals to ensure timely allocation
- Support delivery of specific delegated clinical duties set by qualified therapists
- Assist with patient assessments, reviews, and rehabilitation plans
- Monitor patient progress and escalate concerns appropriately
- Contribute to safe and effective patient flow within community services
- Maintain clear, accurate clinical records in line with Trust policy
- Work collaboratively with therapists and the wider MDT
Skills and Experience
- Experience in a healthcare or community setting
- Strong communication skills, including confidence in speaking with referrers and professionals
- Ability to prioritise and manage workload effectively
- Understanding of patient-centred care and rehabilitation principles
- Ability to work both independently and within a team
Main duties of the job
- To work as part of the multi-disciplinary team to support flow and appropriate allocation of referrals and task.
- Information gathering phone calls to referrer under guidance of B7 triage coordinator
- Supporting with admin tasks on S1
- Preparing and sending triage letters to patient, referrer, care home etc.
- Fielding queries to CCC
- Supporting community teams with accessing patient info when out on visits
- To maintain patient records using appropriate documentation for intervention carried out.
- To promote and facilitate access to community resources.
- Identify, act and minimise risk to patients and clients.
- Exchange information with patients/clients requiring support, tact and reassurance.
- Form professional relationships with staff/patients/clients and communicate and cooperates with them in a way that respects their views, autonomy and culture.
- Constructively manage barriers to effective communication and works cooperatively with patients and team members.
- Work without direct supervision of the registered practitioner in the implementation of programmes/reviews/triage tasks appropriate to the community and evaluate the effectiveness of interventions and feedback appropriately.
- Prioritise own tasks under the appropriate delegation of the registered practitioner.
- Liaise with other providers regarding care provision.
Working for our organisation
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
- Excellent pension of up to 14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Job share: Applications for job shares are welcomed.
Detailed job description and main responsibilities
Please see attached job description and person specification for full details on the main responsibilities
Person specification
Experience
Essential criteria
- Range of experiences in different therapy areas across physio and or Occupational therapy
- Experience of using IT and EPR systems
- Working independently and managing directed workload
other
Essential criteria
- access to car and driving licence
Attributes
Essential criteria
- Able to adapt and flex to needs of the service
- Able to show initiative but also recognise limitations
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Helen Fevrier
- Job title
- Therapy tirage coordinator
- Email address
- [email protected]
- Telephone number
- 07581030531
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