Job summary
- Main area
- Service Management
- Grade
- NHS AfC: Band 7
- Contract
- Fixed term: 6 months (6 months FTC)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 292-6883372-SCC-A
- Employer
- The Princess Alexandra Hospital NHS Trust
- Employer type
- NHS
- Site
- Princess Alexandra Hospital
- Town
- Harlow
- Salary
- £47,810 - £54,710 Per Annum plus 5% High Cost Area Suppliment
- Salary period
- Yearly
- Closing
- 05/08/2025 08:00
Employer heading
Service Manager - Surgery & Critical Care
NHS AfC: Band 7
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
We are looking for an exceptional and experienced Service Manager to join our team at the Princess Alexandra Hospital. This post sits within the Surgery & Critical Care Healthcare Group; a challenging and exciting place to work. You will help to deliver a selection of productivity schemes and therefore will have good business management skills coupled with good financial knowledge. While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects we would want you to lead on to improve healthcare delivery throughout the division.
Main duties of the job
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Provide effective leadership to specific clinical and non-clinical teams and individuals.
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Provide and receive complex, sensitive and contentious information where a wide range of skills including persuasion, motivation, negotiation, empathy and reassurance are required e.g. cost improvement plan requiring redeployment of staff,
modernising services, implementing change, disciplinary and capability procedures.
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Support the establishment of a clear vision for these specific work areas with senior colleagues to create a working environment that empowers staff to achieve optimal performance.
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Support Divisional Service Teams with surgical resource management and allocation such as Theatre Occupancy, scheduling and session management, staffing allocations, procuring equipment and consumables, organising resources to ensure the Trust achievement of national access targets including 18-week RTT, emergency care targets and cancer targets.
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Ensure that there is widespread implementation of robust human resource (HR) practices, in line with the trusts HR strategy and trust policies.
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Monitor effective staff communication and involvement ensuring staff have the opportunity to be involved in and influence the planning and development of services.
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To lead on division wide work streams such as demand and capacity planning and inpatient length of stay reduction and Theatre Efficiency and Utilisation.
Working for our organisation
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
Please see the attached Job description and person specification for full vacancy details which is available to download at anytime.
Person specification
Education and Qualifications
Essential criteria
- Educated to degree level or equivalent qualifications or experience
- Evidence of continuing professional development
Desirable criteria
- Management Qualification, preferably at Masters Level
Experience
Essential criteria
- Previous and successful operational management experience gained within the Health sector or other equivalent sector
- Experience of managing and designing staff rotas, utilising electronic software
- Experience of reporting of service performance
- Experience of working in a busy and fast paced environment
- Experience of the management of operating budgets and delivering financial surplus
- Leadership and performance management of teams and individuals
Skills and Knowledge
Essential criteria
- Knowledge of audit, clinical governance mechanisms and CQC standards
- Clear understanding of the NHS agenda
- Understanding of national policies / guidance relating NHS business arrangements and financial flows
- Ability to manage priorities in order to meet specific deadlines
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of data
- Ability to hold direct and non-direct reports to account
- Knowledge of Clinical and Corporate Governance frameworks, legislation and best practice
- Knowledge and understanding of clinical and corporate governance and risk management systems and processes
- Experience of managing and designing staffing rotas
- Experience of reporting of service performance
- Budgetary and staff management experience
- Business planning experience
Desirable criteria
- Knowledge of planning and commissioning guidelines and targets
- Experience of developing business cases and new business proposals
Personal Qualities
Essential criteria
- Ability to work flexibly in a complex and changing environment
- Ability to work under pressure to demanding timetables
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance)
- High levels of personal integrity and loyalty
- Ability to deal with confidential issues in a professional and sensitive manner
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Heidi Taylor
- Job title
- General Manager
- Email address
- [email protected]
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