Job overview

To provide daily management of the outpatients nursing staff, whilst liaising with other service users in the provision of outpatients services, ensuring that quality services are provided for the patients/service users, resources are efficiently and effectively deployed and that skills and competencies within the department are maintained and developed.

Main duties of the job

MAIN DUTIES/RESPONSIBILITIES

• To facilitate the daily running of the outpatients clinics ensuring safe staffing levels, escalating any deficits to Manager as soon as it is recognised.
• Demonstrate effective roster management and managing absence.
• Liaise with Manager/Service manager, staff regarding clinic capacity.
• Participate in providing an effective outpatients nursing service sensitive to patients’ needs, based on up-to-date research practices.
• Provide nursing care required by patients during their stay within the department, supervising qualified and untrained staff.
• Ensure patients are kept informed of any delays and speak with any patients that are unhappy with delays.
• Empathy and understanding for patients attending the department, ensuring privacy and dignity are maintained at all times.
• Act at all times as the patients advocate.

Working for our organisation

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.