Job overview

The Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer on a permanent basis.

The successful candidate will work within a multidisciplinary team with clinical and non-clinical staff in accordance with the trust’s policies and procedures booking patients in for procedures and appointments under Surgery division.

Main duties of the job

• Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient and effective use of Main theatre and ADSU sessions.
• Responsible for organizing admissions and associated pre-operative assessment clinics and theatre lists. 
• Exercise initiative and use independent judgment and analysis to book patients, dependent on their clinical needs and agreed template case mix.
• Responsible for decision-making 
• To manage the waiting list of Consultant Surgeons using COSMIC and other relevant electronic booking system, 
• Responsible for the addition, removal from waiting list, and recording of all relevant patient information to and from the waiting list. 
• Monitor the Patient Target List (PTL) on a daily basis to ensure Government Access standards are not breached and take appropriate action to resolve any capacity issues.
• To coordinate surgeons’ theatre lists, including selecting appropriate case mix in clinical/chronological order and with appropriate attention to the medical requirements for the procedures.

Working for our organisation

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.