Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- 6 months (Fixed term/secondment until 31st December 2025)
- Hours
- Part time - 20 hours per week
- Job ref
- 432-HR430-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester or Ipswich Hospital
- Town
- Ipswich
- Salary
- £24,169 per annum pro rata
- Salary period
- Yearly
- Closing
- 13/07/2025 23:59
Employer heading
PALs Administrator
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The PALS and complaints team at ESNEFT are looking for an experienced administrator to join their team.
The focus of this post is to provide full administration support, specifically within the PALS team, to handle enquiries from patients, relatives and carers as well as other service users whom are both internal and external to the Trust.
Reporting to the PALS & Complaints Manager, the post holder will support the delivery of positive Patient Experience at every interaction.
The candidate will possess excellent communication skills, both verbal and written, allowing them to deal with a range of routine enquiries. Good attention to detail and accuracy are essential as well as the ability to organise their own workload, be flexible and adaptable as well as being able to work under pressure. The candidate must also be able to demonstrate empathy, impartiality and sensitivity when dealing with all forms of correspondence from patients or their representatives relating to health service concerns.
This is part time 20 hours per week, fixed term/secondment contract until 31st December 2025. The Post holder can be based either at Colchester or Ipswich Hospital and there may be potential for some agreed working from home.
Please be aware that the post can close earlier if sufficient amount of applications received.
Main duties of the job
To provide accurate, flexible, comprehensive and consistent administrative support within the existing PALS team when handling enquiries from patients, relatives and carers as well as other service users.
To utilise the required technology and hospital systems to support other team members to deliver an efficient administrative service.
Ideally, the position is to cover core office hours, Monday to Friday from 10am - 2pm to support the PALS Co-Ordinators during their busiest times when the telephone lines are open. A mixture of on-site and home working may be agreed.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualification
Essential criteria
- Educated to GCSE or equivalent in English
Desirable criteria
- Grade 4 (C) GCSE or above in English Language
Experience
Essential criteria
- Previous office based administrative work
- Working with members of the public
- Working as part of a team
Desirable criteria
- Previous NHS admin experience
Knowledge and Skills
Essential criteria
- Computer literate & knowledge of Microsoft programmes (e.g. Word, Excel, PowerPoint, Outlook) and other Trust wide computer programmes (e.g. Evolve, Portal, Lorenzo).
- Using simple statistics, data analysis and interpretation and manipulation of data
- Data entry, text processing, storage of data and updating databases
- Excellent communication skills, both verbal and written
Desirable criteria
- Knowledge of Datix
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Payne
- Job title
- PALS & Complaints Manager
- Email address
- [email protected]
- Additional information
Paul Kitson, Pals & Complaints Manager, [email protected]
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