Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Outpatients Admin
Grade
NHS AfC: Band 2
Contract
6 months (Fixed term/secondment until 31st December 2025)
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
432-HR399-25
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Ipswich Hospital
Town
Ipswich
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
07/07/2025 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Administration Assistant - Outpatients Department

NHS AfC: Band 2

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

We are looking for enthusiastic and motivated individuals to join our well-established, friendly and busy Outpatients team to provide a first class service for our patients, working in our Appointments team and Reception areas at Ipswich Hospital.

You should have a proven record in customer service and experience of working with the public.  You will have good communication and Information Technology skills, the ability to work well in a team and excellent attention to detail and accuracy. You will also need to be able to plan and prioritise effectively.

Our operational hours are Monday – Thursday 8 -18.30 and Friday 8 –17.00.  You will need to be flexible across the working week in line with service requirements and this may include occasional weekend work and weekdays until 8pm.

Please note the advert might close earlier if sufficient amount of applications received.

Main duties of the job

  • To ensure the efficient, accurate and timely recording of data
  • To provide an efficient and courteous service both through telephone and face to face
  • Man reception desk
  • Manage follow up waiting list and make follow-up appointments for clinics
  • Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
  • Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Qualifications

Essential criteria
  • Minimum of GCSE English and maths

Experience

Essential criteria
  • Working in an office environment
  • Intermediate level IT skills and experience with strong Excel skills
  • Work involving contact with members of the public
Desirable criteria
  • NHS experience & knowledge of NHS target – 18 week pathways

Knowledge and Skills

Essential criteria
  • Able to demonstrate working knowledge of confidentiality issues
  • Able to work accurately with attention to detail.
Desirable criteria
  • Knowledge of layout of Ipswich Hospital site.
  • Understanding of basic medical terminology

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shara Craigie
Job title
Team Leader - Outpatients
Email address
[email protected]
Apply online nowAlert me to similar vacancies