Job summary
- Main area
- Primary & Secondary Care
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 432-HR701-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £38,682 - £46,580 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/09/2025 23:59
- Interview date
- 09/10/2025
Employer heading
Primary & Secondary Care Interface Facilitator - Ipswich
NHS AfC: Band 6
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
We are seeking to recruit a well organised, dedicated individual to join us as a Primary and Secondary Care Interface Facilitator based in Ipswich.
Within this role you will lead and manage liaison activities between primary and secondary care providers, ensuring seamless, integrated service delivery. You will work to improve communication, streamline referral pathways, promote and facilitate effective use of both primary and secondary care healthcare resource and promote patient-centred care across the healthcare system.
Excellent communication skills are essential as you will play a key role in facilitating and maintaining effective relationships between primary and secondary care provides.
This role will be primarily based at our Ipswich Hospital site, and will include travelling to other ESNEFT sites and GP practices when required.
Main duties of the job
- Act as the key liaison between primary care providers (GP practices, community teams) and secondary care (hospitals, specialist services).
- Build and maintain effective partnerships with clinicians, service managers, and external stakeholders.
- Lead service improvement initiatives, audits, and evaluations to ensure best practices are shared across care sectors.
- Analyse referral data, patient outcomes, and other metrics to evaluate service efficiency.
- Attend local interface meetings, integrated care board (ICB) sessions, and multidisciplinary team (MDT) discussions.
- Develop and implement strategies to support integrated care pathways
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- Relevant degree or equivalent experience plus further training and experience to post graduate diploma equivalent
Desirable criteria
- Post graduate diploma
Experience
Essential criteria
- Previous senior administrative role
- Working collaboratively as part of a team
- Advanced IT Systems including - Microsoft Office
- Experience of communicating with a range of people both within and external to the organisation
- Experience of dealing with complex administrative matters
- Experience of analysing and interpreting complex data
Desirable criteria
- NHS experience
- Experience within relevant work area
- Experience of working with members of the public
- Project management
- Working autonomously
Knowledge and Skills
Essential criteria
- Confidentiality and Data Protection
- Knowledge of relevant work area and specialist terminology
- Excellent communication skills(written and verbal) to deal with complex or sensitive information
- Good attention to detail and accuracy
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tom Horsted
- Job title
- Head of Clinical Effectiveness
- Email address
- [email protected]
- Telephone number
- 07867422554
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