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Job summary

Main area
Adminstration
Grade
Band 3
Contract
Permanent: Monday - Friday 9am-5pm
Hours
Full time - 37.5 hours per week (Monday - Friday 9am - 5pm)
Job ref
364-A-9856-A
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
Rochford Hospital
Town
Rochford
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
29/04/2026 23:59

Employer heading

Essex Partnership University NHS Foundation Trust logo

Administration Assistant/ Receptionist

Band 3

Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk. 

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive. 

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years. 

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.  

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT.  

The role is primarily based in Rochford; however, the postholder will be required to work across our locality areas of Canvey Island, Westcliff, Southend and Rayleigh on a rota basis. As a key part of the role is patient facing reception duties, staff must be able to work on site and may occasionally be required, at short notice, to attend a different base to ensure service continuity, including cover for sickness absence or emergency leave

  • We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
  • The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
  • You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

  • You  will be  required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
  • You will also need to maintain strict confidentiality at all times.
  • You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
  • You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
  • You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
  • Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

 

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you.

  • Receive supervision and support to help you fulfil your potential.
  • Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
  • If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  • We run recognition awards to recognise staff's hard work and dedication.

 

Benefits

  • 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
  • Excellent pension of up to14.5% of your pensionable pay.
  • Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
  • £8K relocation package if you move to Essex to join us
  • Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus

Work that wraps around your needs

  • Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
  • Flexible working: available from day one for most roles.
  • Job share: Applications for job shares are welcomed.

Detailed job description and main responsibilities

Please see job description and person specification attached.

Main Duties:

  • You  will be  required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
  • You will also need to maintain strict confidentiality at all times.
  • You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
  • You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
  • You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
  • Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

 

 

Person specification

Experience in Administration

Essential criteria
  • Experience in an administrative or office-based role min 1 year
  • Customer service experience
  • Ability to use IT systems (e.g. Outlook, Word, Excel)
Desirable criteria
  • NHS experience/NHS Systems
  • Experience/Knowledge dealing with confidential information

Qualifications

Essential criteria
  • Qualifications grade C and above
Desirable criteria
  • Proven knowledge/ experience

Excellent Communication Skills

Essential criteria
  • Years Experience
Desirable criteria
  • proven experience

Knowledge of data base / clinical systems

Essential criteria
  • Minimum 1 Year Experience
Desirable criteria
  • SystmOne/ Mobius

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Beverley Earl
Job title
Admin Hub Lead
Email address
[email protected]
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