Job summary
- Main area
- Digital Services
- Grade
- Band 6
- Contract
- Permanent: Hybrid Working On-Site and Remote
- Hours
- Full time - 37.5 hours per week (Participation in on-call rota)
- Job ref
- 390-COR-SO-0575-A
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend
- Salary
- £38,682 Per Annum (Pro rata for part time)
- Salary period
- Yearly
- Closing
- 30/10/2025 23:59
Employer heading
Applications Support Analyst
Band 6
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
An exciting opportunity has arisen to join a team at Mid and South Essex NHS Foundation Trust as an Applications Support Analyst.
Reporting to the Clinical Applications Team Lead the Applications Support Analyst is the Digital Service Owner for a number of application systems, representing these digital services across the Trust and responsible for the day-to-day management of those services.
As a key part of a dynamic and evolving service department the Applications Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications.
If this sounds like the right role for you please apply today.
Main duties of the job
You will be responsible for providing support to the Information Asset Owners (IAOs), Information Asset Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.
To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfillment of service requests liaising with 3rd party suppliers as necessary.
To act as the point of escalation (notification) for major incidents, service failures or customer complaint regarding the digital services supported and responsible for updating relevant digital management leads and on-going customer liaison until resolution.
A requirement of the role is to participate in an out of hours on-call rota.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you looking for an exciting role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Qualifications
Essential criteria
- Degree level qualification or equivalent experience
- ITIL Foundation Certificate
Experience
Essential criteria
- Relevant experience in a similar system management role with: Ability to identify support trends (for example, several people call about the same problem in three hours) In depth knowledge and experience of system configuration.
Desirable criteria
- Significant experience in supporting clinical systems
- Previous experience working for NHS
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Documents to download
Further details / informal visits contact
- Name
- Tracey Stone
- Job title
- Clinical Applications Team Lead
- Email address
- [email protected]
- Telephone number
- 0300 443 8059
List jobs with Mid and South Essex NHS Foundation Trust in Administrative Services or all sectors