Job summary
- Main area
- Radiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Compressed hours
- Job ref
- 390-CSS-BR-9390-C
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend
- Salary
- £24,465 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 18/11/2025 23:59
Employer heading
Receptionist - Appointment Clerk - CDC
Band 2
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration support to appointment management.
You will work as part of our friendly administration team to provide cross-cover to colleagues as required in times of peak demands and staff absence.
Your role is vital in helping us see our patients in a timely manner and the reduction of the waiting lists. So, if you want to use your admin know-how to drive forward positive change, please apply today.
Please be aware that this role DOES NOT meet the Salary requirements for the Trust to sponsor therefore applicants must have an unrestricted Right to Work in the UK.
Your role will be based at our Britannia House satellite site in Southend.
Main duties of the job
If successful you will:
- Liaise directly with patients regarding imaging appointments both verbally and in written format.
- Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
- Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments
Your responsibilities will include:
- To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
- Liaise with senior team members to facilitate urgent and unplanned appointments as required.
- Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
- Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
- Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.
Working for our organisation
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
If you have unrestricted Right to Work in the UK and
Person specification
Qualifications
Essential criteria
- GCSE Maths and English or NVQ level 2 clerical or equivalent experience
- Unrestricted Right to Work in the UK
Experience
Essential criteria
- Experience of working in a busy, pressurised customer focussed environment
Desirable criteria
- Demonstrable experience in customer / patient focused role
- NHS Experience
- Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential criteria
- Computer literate - able to use Microsoft Packages effectively
- Good written communication skills demonstrated through application form
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Pankhurst
- Job title
- MSE Radiology Admin Manager
- Email address
- [email protected]
- Telephone number
- 01702 595233
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