Job summary
- Main area
- SME
- Grade
- Band 3
- Contract
- 18 months (Fixed Term (view to possible extend))
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 390-NOVA-SO-0015 A
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend
- Salary
- £24,937 Per Annum (Pro rata for part time)
- Salary period
- Yearly
- Closing
- 19/11/2025 23:59
Employer heading
EPR EPMA SME Assistant
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Programme
EPUT and MSEFT are embarking on the implementation of a UK first of type Unified Electronic Patient Record (UEPR) system that spans Acute, Mental Health and Community services. The new system will be delivered through the Nova Programme, alongside our commercial partners for this significant transformative journey.
At the heart of our ambitious programme is a commitment to people – our patients, our staff and our community. We believe that the key to successful innovation lies in fostering a supportive, inclusive culture that values every individual’s contribution.
We have an exciting opportunity to join the Nova programme in the role of Subject Matter Expert Assistant (SME) and to be part of our mission and successful delivery of the programme.
Main duties of the job
JOB SUMMARY
· To provide an effective and professional service when liaising with stakeholders using tact and diplomacy to encourage effective working when dealing with any communication difficulties.
· To provide first line support to all the Mid and South Essex NHS Foundation Trust service users
· To troubleshoot all queries that are received into the department through all forms of media and communications.
· To cover the department, call centre during open hours.
· To control the department workflow that comes through all of our monitored mailboxes.
· To organize and control the department request tracker and process to enforce KPIs.
· To provide information and advice in a timely manner.
Working for our organisation
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Please see the attached job description and person spec for further information on this opportunity.
Person specification
Qualifications
Essential criteria
- English GCSE (or equivalent) grade C and above (or equivalent)
Knowledge
Essential criteria
- Knowledge of pharmacy computer systems.
- Good knowledge of Microsoft applications
- Broad, general experience across a range of specialities/areas of work.
Desirable criteria
- Able to communicate and influence staff at all levels.
- Reliable, polite, and approachable
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Overland
- Job title
- Head of Pharmacy – Business and Medicines Procurement | Pharmacy
- Email address
- [email protected]
- Telephone number
- 01702435555
List jobs with Mid and South Essex NHS Foundation Trust in Administrative Services or all sectors