Job summary
- Main area
- Urology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 390-SUR-SO-5137
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend
- Salary
- £24,937 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 06/07/2025 23:59
Employer heading
Patient Pathway Officer
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
We are seeking a highly organized and efficient Urology Administrator to join our dynamic team within our team here at Mid and south Essex Foundation Trust
This role requires strong communication skills, attention to detail, and the ability to handle high-demand situations while ensuring smooth operations within Urology Ambulatory Division.
In this role you will be responsible for the co-ordination of all clinics and meeting the capacity demands of the Urology Ambulatory Division.
And will support the Cancer Division with Various Duties.
Main duties of the job
You will have the ability to communicate effectively at all levels, with patients, the wider team and be able to escalate when any concerns arise.
Having excellent telephone skills, you will be speaking directly to the patients, coordinating their appointments and any queries or rescheduling that may be required.
Cover specific duties in relation to the co-ordination of the Ambulatory Clinics.
Escalate any issues with relation to clinic shortfalls and demand. Monitoring this and ensuring clinic provision is meeting the demands.
Possessing a high standard of work, you will have a careful eye for detail in this role you will be responsible for the administration of all related paperwork and correspondence. You will maintain patient records in accordance with the national information governance requirements.
You will be responsible for the upkeep of all records and patient details for this service, ensuring all relevant documentation, imaging and histology has been received and is scanned onto CED.
Booking specific Urology Outpatient appointments including booking all clinics, overseeing the correct pathways are being followed, booking patients in a timely fashion and escalating any delays in appointments to the Senior Nurse.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Please see attached a full job description which outlines the details of the role and responsibilities.
If you are interested in the role and believe you hold the qualities we require, then apply today, we look forward to receiving your application
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths
Desirable criteria
- Knowledge of medical terminology
Knowledge
Essential criteria
- Understanding of hospital environment
- Experience in working in an office position previously.
Desirable criteria
- Experience of working in high-pressure environment.
- Experience of working in an Urology department.
Communication Skills
Essential criteria
- Good written communication skills
Other
Essential criteria
- Good understanding of confidentially requirements
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Constance Avey
- Job title
- Service Unit Manager
- Email address
- [email protected]
- Telephone number
- 07587161351
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