Job summary
- Main area
- Voluntary Services
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-COR-SO-5927
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend-on-Sea
- Salary
- £32,073 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
Volunteer Coordinator
Band 5
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
We are seeking a compassionate and highly organised Volunteer Coordinator to lead the delivery of our volunteer service at Southend Hospital. Volunteers play a vital role in enhancing patient experience and supporting staff, and this post is central to ensuring they are welcomed, trained, supported and able to make a meaningful contribution.
Working closely with clinical and non‑clinical teams, you will identify suitable volunteer roles, recruit and match volunteers to placements, and maintain strong systems for safeguarding and governance. You will champion a positive, inclusive and engaging volunteer culture, ensuring volunteers feel valued and recognised for the difference they make.
Main duties of the job
The Volunteer Coordinator will support the day‑to‑day delivery of the volunteer service at Southend Hospital, ensuring volunteers are safely recruited, trained, supported and engaged.
Key duties include:
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Maintaining clear communication with volunteers and promoting the service to internal and external partners.
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Supporting volunteer recruitment and role development in line with Trust and NHS guidance.
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Working with clinical teams to shape volunteer roles that enhance patient experience and meet safeguarding, governance and policy requirements.
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Overseeing the volunteer‑run CareCars service to ensure safe and reliable operation.
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Line managing the Voluntary Services Administrator and providing supervision to volunteers.
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Keeping the Better Impact system accurate and up to date, and coordinating volunteer communications, meetings and training.
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Supporting events, audits and reporting to contribute to service improvement and the Trust’s Volunteer Strategy.
- Provide support to other sites across the Trust when required.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Experience
Essential criteria
- Degree or equivalent voluntary services sector
- Knowledge and experience of managing staff/volunteers and services within health or social care environments including recruitment and supervision
- Experience is organising events such as ‘Volunteer Thank you events’
Desirable criteria
- NHS Voluntary Services experience
Communication
Essential criteria
- Excellent written skills demonstrated in application form
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- jonathan wright
- Job title
- Senior Voluntary Services Manager
- Email address
- [email protected]
- Telephone number
- 0300 443 7809
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