Job summary
- Main area
- General/Colorectal and Breast Services
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-SUR-SO-5147
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Westcliff-On-Sea
- Salary
- £47,810 Per Annum (Pro Rata for Part)
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading
Assistant Service Manager General/Colorectal/Breast
Band 7
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Assistant Service Manager is a member of the Divisional Management Team, reports to the Service Unit Manager / General Manager and is accountable to the Deputy Director of Operations.
Supporting the Service Unit Manager/General Manager in the operational delivery and performance management to ensure key access standards are met, maintained and sustained. This will also include the cost-effective planning, development, implementation and management of services within the Surgery
Be responsible for operational and planning issues and will work closely with the Service Unit Manager/General Manager, Divisional Director, Deputy Director of Operations, Deputy Director of Nursing, Lead Clinicians and Matrons to identify and implement solutions.
You will work independently to manage their own workload in line with service requirements and local/national policies.
You will be expected to deputise for the Service Unit Manager where required and appropriate.
Main duties of the job
Provide business planning support to the team along with high quality project, service, initiative and administrative support including information and analysis.
Undertake reporting and analysis of complex information to support delivery of constitutional standards.
Manipulation of pivot tables and patient tracking lists (PTL’s) to ensure oversight and escalation is maintained at the weekly performance meetings, including distribution and presentation of data to the Chief Operating Officer, Deputy Director of Operations and Divisional Director.
Responsible for maintaining key performance standards such as cancer standards and 18 week RTT.
Responsible for initiating and coordinating complaint responses
Providing support to ensure medical staffing rotas are running effectively
Accountable for financial monitoring
You will have specific responsibility for the service improvement Agenda supporting service improvement through analysis of data and undertaking capacity and demand analysis of services to support delivery of the cancer waiting times and 18 week RTT waiting time standards.
Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.
You will be a key member of the team whose overarching goal is to enable promote and support the effective operational management of the Service
Participate in Bed Management on site and job planning meeting with clinical colleagues.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you looking for an exciting Assistant Service Manager role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Person specification
Qualifications
Essential criteria
- Business or Management Degree or equivalent level of ability gained through vocational experience
- Evidence of continued professional development
Desirable criteria
- Project Management Qualification
Knowledge and Experience
Essential criteria
- Significant Experience of operational management of clinical services
- Understanding of PTL methodology and tracking processes
- Knowledge and understanding of Cancer waiting time standards and Peer Review
Desirable criteria
- Experience of working in a front line customer service role.
Experience
Essential criteria
- Experience in managing challenging behaviour and/or under performance
- Minimum of 2 years experience in a managerial role
Desirable criteria
- Experience of working in a front line customer service role
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie L Knowles
- Job title
- Service Unit Manager
- Email address
- [email protected]
- Telephone number
- 07528879808
- Additional information
Gosia Walczak
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