Job overview

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Emergency Department Reception Team.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

Please note no VISA sponsorship is available for this role. 

Main duties of the job

• Undertake registration procedures, using the Careflow system, on patients presenting to the department
• Liaise with medical/nursing staff regarding patient priority
• Answer and resolve enquiries from patients and relatives presenting to the department
• Obtain unit folders as and when required from medical records
• Retrieve hospital numbers and patient information from Careflow
• Answer and resolve telephone enquiries efficiently and politely
• Ensure that discharge letters have been requested for all patients who   have attended the department
• Collate discharge letters to be sent to the GP surgeries
• Gather patient notes which may be required for departmental clinics
• Book outpatient appointments for fracture and physiotherapy clinics on Careflow
• Collate notes for outpatient referrals
• Carry out filing and document imaging of patient records and     miscellaneous documents
• Photocopying patient records and documents, as required

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.