Job overview

Join the Patient Experience and Engagement Team in championing a culture where patient voices truly shape our care. Working closely with the Lead for Patient Engagement and Experience, you’ll help drive forward the Mid and South Essex (MSE) NHS Foundation Trust’s ambitious patient experience agenda.

You’ll play a pivotal role in coordinating the efforts of Patient Experience Leads across our sites, ensuring consistent delivery and local impact. With a unique blend of internal focus and external insight, this role serves as a key intelligence hub—amplifying public voices and translating internal experiences into meaningful community engagement.

At the heart of this role is the commitment to learning from our patients. You’ll lead the development of innovative strategies and audits to identify areas for improvement and drive change that makes a real difference.

As a visible role model, you’ll promote and embody MSE Group’s core values, supporting the delivery of healthcare that is not only high quality and safe, but also compassionate and responsive.

Main duties of the job

To develop and implement communication systems and processes, which ensure colleagues at all levels and in all roles, feel fully informed, empowered and able to contribute and participate to relevant engagement debates.

To develop communication channels with patients and the public including the development of systems to attract public engagement.

To assist in the representation of the MSE Group at regional patient experience groups and to feedback on actions required.

To participate with the development of policies, procedures and systems for patient experience and engagement and to support staff in the delivery and adherence of policies and procedures.

To ensure any resources are used appropriately and effectively.

To act as the direct line manager for a team of key patient experience staff.

To participate in the provision of support and supervision to all staff on issues relating to patient experience and assist in the development of innovative ways to ensure staff feel supported.

To maintain accurate documentation and records of all support provided.

To assist in the planning, implementation, delivery and evaluation of the adult Patient Experience and Engagement training strategy.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.