Job summary
- Main area
- Ophthalmology
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-SUR-SO-5127
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Westcliff-on-Sea
- Salary
- £55,690 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
- Interview date
- 23/07/2025
Employer heading
Service Manager
Band 8a
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
We are looking for a Service Manager to join our Ophthalmology Divisional Management Team. You will report to the General Manager and will be accountable to the Deputy Director of Operations.
If successful, you will support the General Manager in the operational delivery and performance management to ensure key access standards are met, maintained and sustained. This will also include the cost-effective planning, development, implementation and management of services within the Surgery
You will also be responsible for operational and planning issues and will work closely with the General Manager, Divisional Director, Deputy Director of Operations, Head of Nursing, Lead Clinicians and Matrons to identify and implement solutions.
So, if this sounds like the role for you - please apply today!
Main duties of the job
If successful, you will work closely with the ophthalmology management team to co-ordinate service delivery and business development. You will also liaise with the medical staffing coordinator to ensure the rotas enable continuity of service and act as business development support with regard to specific projects or initiatives
In particular you will:
• Provide business planning support to the team
• Provide high quality project support including information and analysis.
• Undertake reporting and analysis of complex information to support delivery of constitutional standards.
• Manage the patient tracking lists to ensure oversight and escalation is maintained
• Responsible for maintaining key performance standards 18 week RTT.
• Responsible for initiating and coordinating complaint responses
• Provide support to ensure medical staffing rotas are running effectively
• Responsible for financial monitoring
• Have specific responsibility for the service improvement Agenda supporting service improvement
• Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.
• The post holder will be a key member of the team whose overarching goal is to enable promote and support the effective operational management of the Service
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Please review the attached full job description that gives full details of this interesting post.
We look forward to receiving your application.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent NHS experience
Desirable criteria
- Project Management qualification
- Experience of operational management in an NHS environment
Experience
Essential criteria
- NHS operational management experience
- Demand, Capacity and Activity planning experience
- Experience in developing Business Cases
- Experience of managing staff
- Experience of managing Medical Rotas
- Experience in managing budgets
Desirable criteria
- Ophthalmology Experience
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Porter
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 07889601454
- Additional information
Julie Lander
Deputy Director of operations
List jobs with Mid and South Essex NHS Foundation Trust in Administrative Services or all sectors