Job summary
- Main area
- Ophthalmology
- Grade
- Band 3
- Contract
- Fixed term: 12 months (funded fix term contract)
- Hours
- Part time - 28 hours per week
- Job ref
- 390-NR-SUR-SO-8925
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Westcliff-on-Sea
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 22/10/2026 23:59
Employer heading
AMD Booking Clerk
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Booking Clerk- AMD will provide administrative support of the age-related macular degeneration (AMD) pathway. The post holder will maintain effective oversight of patients requiring diagnostic assessment, clinical review, intravitreal treatment and follow-up, ensuring that appointments are arranged in line with documented clinical plans and locally agreed timescales.
The post holder will liaise with patients, carers, clinicians, nursing teams, diagnostic services and administrative colleagues. They will use patient administration and reporting systems to escalate pathway risks, gaps or delays to the Junior Service Manager.
This is a non-clinical role. The post holder will not make clinical decisions but will use established protocols, clinical instructions and escalation processes to support safe pathway delivery.
Main duties of the job
- AMD appointment scheduling new and follow up assessment and treatment appointments, informing patients of their appointment and other relevant information.
- Be a point of contact for patients in regard to the AMD service
- monitor calls on the AMD phone line and respond as appropriate.
- escalate any capacity issues to the AMD Junior Service Manager
- check patient pathways are correct and timely
- any printing and scanning of documents required
- Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
- Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person specification
Skills
Essential criteria
- Basic computer skills including previous experience using Microsoft Office applications i.e. Outlook, Excel and Word
- experience using NHS booking systems
- Excellent written English, demonstrated throughout application
Experience
Essential criteria
- Previous experience of working the NHS or similar environment
- Previous administrative experience
Desirable criteria
- AMD or Ophthalmology knowledge
Qualifications
Essential criteria
- GCSE level A-C or equivalent relevant experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stephanie Tucker
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 03004430002
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