Job overview

We are looking for a dynamic, motivated and enthusiastic individual to join our Ophthalmology team as a Band 4 Outpatient Supervisor and Failsafe Officer.

This is an exciting opportunity for someone who enjoys working in a busy, fast-paced environment and is passionate about delivering an efficient outpatient service and ensuring patients receive safe, timely care.

You will play a key role in the day-to-day running of the Ophthalmology outpatient service, providing support and supervision to the administrative team while working closely with clinical colleagues and the wider management team.

A key focus of the role will be ensuring robust failsafe processes are maintained across our patient pathways. You will help monitor waiting lists and patient pathways, clinic outcomes, DNAs, PIFU and clinic utilisation, proactively identifying delays or potential risks and ensuring these are addressed or escalated appropriately.

We are looking for someone who is organised, proactive and approachable, with excellent communication skills and the confidence to support and motivate others. You will need to be able to manage competing priorities, use your initiative and work collaboratively as part of a wider multidisciplinary team.

If you are passionate about making a difference, enjoy problem-solving and want to play an important role in improving the experience and safety of our Ophthalmology patients, we would love to hear from you.

Main duties of the job

Provide day-to-day support to the Junior Service Manager, helping to ensure clinics are appropriately set up, available for booking and fully utilised, while identifying and escalating concerns around capacity and demand.

Work collaboratively with the multidisciplinary team and colleagues across sites to maintain robust and efficient failsafe processes for Diabetic Retinopathy Screening, Age-Related Macular Degeneration, Retinal and Glaucoma services.

Maintain accurate and up-to-date patient databases, tracking referrals and administrative outcomes to ensure patients requiring treatment are offered appointments within required timescales.

Monitor and analyse service performance, producing regular reports on screening-to-treatment timelines, DNAs, clinic utilisation and PIFU, and supporting the preparation of quarterly reports.

Work closely with Rota Coordinators, Team Leaders and Junior Service Managers to maintain accurate clinic structures and utilisation reporting, while supporting the management of administrative staff and deputising for the Junior Service Manager when required.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.