Job summary
- Main area
- ophthalmology
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-SUR-SO-8995
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- southend
- Town
- Westcliff-on -Sea
- Salary
- £49,387 per annum
- Salary period
- Yearly
- Closing
- 29/04/2026 23:59
Employer heading
Ophthalmology Clinical Systems Manager
Band 7
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Ophthalmology Clinical Systems Manager (OCSM) ensures that Ophthalmology clinical systems are reliable, accessible and configured to support safe, high-quality and efficient patient care. The role works collaboratively with colleagues across the ophthalmology service to meet clinical and operational regulatory requirements.
The role will require working closely with the Ophthalmology service, the Trusts IT department and wider support teams, plus the external service suppliers.
The post holder will be primarily located at Southend Hospital but will be required to attend other hospital sites within the MSE regularly.
Main duties of the job
Proactively manage the service delivery, supporting the clinical systems as required to facilitate / assist or resolve any system related issues, liaising with internal IT support and 3rd party suppliers where required.
Manage and lead rigorous change management processes;representing the interests of patients when assessing risk and impact.
Ensure change management controls are implemented and adhered to with regard to changes in functionality and configuration of the application and its interfaces.
Support identification, specification and delivery of required system changes.
Ensure that appropriate action is taken in addressing system issues with IT suppliers based on the relevant Service Level Agreements and give feedback to management regarding supplier compliance and performance
Maintaining a system-specific security policy for the system and ensuring that procedures are followed in accordance with this policy.
·Plan and deliver guidance workshops for users of the application in liaison with the IT Training Team, support the training of users as needed with support from the IT Training team..
·
Lead on planning and implementing upgrades for the system including the process of system upgrades, planning, adequate testing and documentation of new and updated software releases together with appropriate support for the transfer to the LIVE environment. Ensure that all changes through the system go through Change Control
·
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Please see the attached detailed job description and person specification for full details of the role.
Person specification
Qualifications
Essential criteria
- NVQ level 3 or equivalent or diploma level qualification
- Degree level qualification in information Management or related subject
Desirable criteria
- Project Management / Process improvement
- Ophthalmology Clinical Background
knowledge and experience
Essential criteria
- Minimum 2 years experience working with clinical systems
- knowledge of system management and implementation
Desirable criteria
- Experience of working in an NHS or healthcare environment
communication
Essential criteria
- Clear inclusive verbal and written communication skills
Other
Essential criteria
- Car owner driver Ability to travel
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- tracy porter
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 07889601454
- Additional information
Stephanie Tucker
Service Manager Opthalmology
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