Job summary
- Main area
- Operational Management Role
- Grade
- NHS AfC: Band 8a
- Contract
- 6 months (Secondment or Fixed Term)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 327-26-203
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Invista
- Town
- Brockworth
- Salary
- £57,528 - £64,750 per annum
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
Employer heading
Service Manager
NHS AfC: Band 8a
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
Main duties of the job
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
• To be responsible for the delivery of the service.
• To manage commissioned service specifications as well as negotiate agreements where there are no (or very old) service level agreements.
• To maintain a culture where colleagues feel empowered to support patients, carers and families to live well with their long-term conditions to prevent avoidable health deterioration, hospital admission or unnecessary length of stay through a case management approach.
• To act as a key relationship broker with system partners to ensure understanding and appropriate use of the services.
• To hold overall accountability for service budgets, with support from Operational Finance Manager and oversight from Deputy Service Director.
• To regularly report, to senior managers and commissioners, on the performance of the service, linking in expert advice on professional practice and operational issues within the team.
• To work collaboratively with commissioners and other providers to identify needs, evaluate priorities, negotiate and implement appropriate changes in service delivery.
• To ensure seamless episodes of care to patients, ensuring they are seen in the most appropriate place in a timely manner acting on feedback as appropriate.
• To support the Countywide Service Director and Deputy Service Director on relevant projects/developments including policies, performance, service developments and multi-disciplinary team working.
• To lead on the development of, and manage the implementation of, service improvements, in conjunction with Heads of Profession, led by national and local service priorities.
The Trust is required to work in line with the Government’s UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas
Person specification
Management Experience in Healthcare
Essential criteria
- Management experience in healthcare
Desirable criteria
- Management qualification
Relevant experince in healthcare
Essential criteria
- Have relevant experience working in healthcare systems
Desirable criteria
- Demonstrate a good understanding of countywide service provision
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katy Thomas
- Job title
- Service Director for Countywide Services
- Email address
- [email protected]
- Telephone number
- 07773531247
- Additional information
Elle Yemm
Personal Assistant to the Countywide Directorate Management Team
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