Job overview

We have vacancy for a part-time Secretary at Charlton Lane Hospital working 15 hours per week. The successful candidate will provide Secretarial support to the Nursing, Psychology and Medical teams supporting the hospital.

Relevant secretarial experience is essential, requiring experience of unsupervised secretarial/administrative work in a busy office environment, word processing/typing and audio typing experience. 

You will work as part of a committed supportive team, be able to deal confidently and professionally with colleagues and stakeholders maintaining confidentiality at all times.  

You should have a friendly, positive, problem solving approach, be self-motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently. 

You will be skilled in IT applications; including, Microsoft Outlook, Word and Excel and have excellent interpersonal and strong communications skills. You should be able to adapt to a busy changing environment and be able to work with people under pressure. 

This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. 

Main duties of the job

• To work closely within a multi-disciplinary team to provide administrative and secretarial support in accordance with the requirements of the service as led by the department staff.
• To project the professional image of the business through demonstrating excellent customer care in all activities.
• To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.
• To be responsible for a number of office systems including ordering stationery, petty cash, payment of invoices and fax/photocopier control.
• To maintain confidentiality at all times.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.