Job summary
- Main area
- Oncology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday to Friday)
- Job ref
- 318-25-T0526
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Oncology Centre, Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £24,937 - £26,598 (pro rata if part time)
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
Employer heading
Specialist Pathway Coordinator, Band 3
NHS AfC: Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the largest employer in the county, we’re proud to provide outstanding acute, elective, and specialist services to over 650,000 people across our county. Whether you’re just beginning your NHS journey or taking the next step in your career, this is an exciting time to join us. We’re investing in innovation, research, and transformation, with over 100 active clinical studies and major developments underway across our two district hospitals.
You can expect a welcoming and supportive culture and you’ll be supported by passionate colleagues who care deeply about teamwork, development, and delivering exceptional care. We offer structured development programmes, mentoring, and leadership opportunities to help you grow in your career. Gloucestershire has the perfect mix of culture, countryside, and community. With excellent schools, transport links, and access to award-winning green spaces, it’s a great place to live and work.
We value the diversity of our workforce and are committed to creating an environment where everyone feels they belong.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
We are currently recruiting a Part Time Specialist Pathway Coordinator (22.5hrs) to join our extremely busy Oncology Booking service based at Cheltenham General Hospital.
This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust.
You will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients.
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.
Additional Contact:
Dan Fletcher - Specialist Pathway Supervisor
Main duties of the job
To ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage scheduling of appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
You will be expected to work across the booking service as and when required to support the service line.
Working for our organisation
Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year (pro rata), plus eight Bank Holidays, rising to 33 days after 10 years' service
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Detailed job description and main responsibilities
- Ensure and implement an efficient outpatient booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and clinic capacity is efficiently used at all sites.
- Ensure and implement an efficient chemotherapy/treatment booking service or patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
- Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
- To action clinic re-scheduling ensuring that clinical priorities are maintained, liaising directly with consultants and nursing team where capacity problems exist and as appropriate.
- To manage the block booking appointments to ensure clinical priorities are maintained.
- Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
- To ensure accurate and timely data collection. Advising the clinicians and management where over or under capacity issues exist and to suggest ways of addressing these
- To ensure investigative results are brought to the attention of the appropriate consultant
See Job Description for full details
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Ability to use and interrogate computers, multiple screens, and IT systems
Desirable criteria
- NVQ in Administration level 3 or equivalent
Experience
Essential criteria
- Previous administration or booking office experience (or demonstrable equivalent)
Skills
Essential criteria
- Good command and understanding of English, punctuation and grammar
- Flexible team worker, and motivated by patient care
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Confidence to make and receive phone calls on a daily basis
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Wike
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 4029
- Additional information
Dan Fletcher - Specialist Pathway Supervisor
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