Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 318-24-D&S-T1542
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Outpatient Receptionist, Band 2
Band 2
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Outpatient Receptionist, Band 2 (15 hours a week)
We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust.
The post is based at Cheltenham General but may require cross site support as needed, (please note we do have a free bus for staff that goes between sites on a regular basis).
Previous applicants need not apply.
Please note the post is 15hrs per week over 2 days.
Main duties of the job
We are looking for someone with the following skills:
- Excellent customer service skills, preferably with experience in a care service or hospital environment.
- A good general education including GCSE or equivalent in English & Mathematics.
- ECDL qualification with fast and accurate keyboard skills and familiarity with the use of Word, excel and e-mail.
- Ability to work accurately and quickly in a busy environment with experience of working in a team.
- Experience of using the Trak Care Patient System would be desirable but not essential.
Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Detailed job description and main responsibilities
- To provide an efficient and friendly service to all patients and visitors attending outpatient departments
- To record patient attendance accurately and timely, in accordance with departmental policy
- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
- Where appropriate, make follow up appointment and any associated administration, without direct supervision
- Support nursing team with organisation of return transport for patients attending appointments where appropriate.
- Ensure the professional image of the department and Trust is maintained at all times
- Flexible approach to working hours and site, to meet the demands of the service
Person specification
Qualifications
Essential criteria
- Frontline customer care skills
- GCSE Grade C or equivalent in English and Maths
Desirable criteria
- Keyboard skills (ECDL) preferably with a knowledge of Trak Care
Experience
Essential criteria
- Customer service experience
Knowledge / Skills
Desirable criteria
- Familiarity with Email and Microsoft Office systems
- Ability to work accurately and quickly in a busy environment with experience working in a team
- Experience Using the Trak Care Patient Systems would be desirable but not essential
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Knight
- Job title
- Outpatient reception supervisor
- Email address
- [email protected]
- Telephone number
- 0300 422 3868
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