Job overview

Do you have experience using or configuring clinical systems such as RiO, SystmOne, IAPTus, Lillie, or Systems for Dentists?

Are you looking for a new challenge in healthcare technology?

 Are you a proactive problem-solver eager to play a key role in driving system improvements at an organisational level?

We have an exciting opportunity available for individuals interested in learning and configuring leading clinical systems used across NHS organisations in the UK. 

The Clinical Systems Team is a supportive, innovative, and forward-thinking team, and we are looking for a collaborative team player with strong communication, organisational skills, and attention to detail.

Development Opportunity Available: We also welcome applications from candidates who are currently working at Band 5 level and are seeking a development opportunity, with a potential to grow into a Band 6 role in the future.  Appointment at Band 5 will be considered for suitable applicants who demonstrate commitment and development potential; progression will be subject to meeting the required competencies and performance standards.

Why Join Us?

The Clinical Systems Team is in a privileged position in being able to bring about positive change across the Trust. We aim to support both admin and clinical staff to perform their roles more effectively and ultimately improve patient care through use of the Trust’s Clinical Systems. We pride ourselves on our positive, friendly and responsive service.

Main duties of the job

About the Role:

• Hours: 37.5 hours per week (30+ hours can be considered)

• Location: Full time in the office for induction period. Once trained hybrid working will be facilitated with a minimum of 2 days in the office per week. 

 As a Senior Clinical Systems Configuration Analyst, you will:

•  Work closely with system users, providing high-quality advice and support to Trust staff
• Configure and optimise clinical systems to enhance efficiency and usability
• Quickly develop expertise in key systems, such as RiO, SystmOne, IAPTus, Systems For Dentists and Lillie (full training provided)
• Lead on system improvements, change management, and development projects
• Handle business-as-usual configuration tasks and ad-hoc queries, ensuring seamless system functionality
• Conduct in dept testing (functional, regression, acceptance)
• Develop templates, forms, and clinical system workflows

• The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.